Help and Support

About This Page

For account, billing, or privacy questions, use Contact Support. For how the product works, start with About and the Academy. TradeShield Network Pro has no free trial and is billed from signup. The 14-day free trial is offered only on TradeShield Pro (Core) at tradeshieldlabs.com, for first-time eligible customers, as a separate subscription. Subscriptions are non-refundable except a verified double charge (a duplicate charge for the same period), which is refunded. A verified double-charge refund must be requested within 60 days of the charge. There are no refunds for partial periods, outages, data delays, trading losses or third-party issues. See the Refund Policy, Subscription Agreement, and Terms.

Help and Support is the public starting point for TradeShield Network questions. Use Contact Support for account, billing, or privacy requests. Use About and the Academy to learn how community discussion, learning paths, and Shield IQ explanations work before you join a conversation.

TradeShield Network offers Free and Pro access. Free includes the community, Academy, and Shield IQ within standard usage limits. Pro raises those limits and may add voice or other awareness tools when they are available. TradeShield Network Pro has no free trial and is billed from signup. The 14-day free trial is offered only on TradeShield Pro (Core) at tradeshieldlabs.com, for first-time eligible customers, as a separate subscription.

Subscriptions are non-refundable except a verified double charge (a duplicate charge for the same period), which is refunded. A verified double-charge refund must be requested within 60 days of the charge. There are no refunds for partial periods, outages, data delays, trading losses or third-party issues. Cancelling stops future renewals, and access continues to the end of the paid period. Read the Refund Policy, Subscription Agreement, and Terms for the full rules.

Public Spaces and Discover People remain readable without an account. The signed-in feed, messages, notifications, account, and settings are private member surfaces and are not public support documentation.